The Final Mile Track Account Types inherit their access from DECS Roles.
DECS Roles and Final Mile Track Account Types are mapped as follows:
DECS Role |
Final Mile Track User Account Type |
Order Entry Customer Service Representative (CSR) |
Customer Service Representative |
Customer Flow – Salesperson |
Salesperson |
Final Mile Track Customer Manager |
Support |
Sales Support Management |
Support |
IS Support |
Support |
System Administrator |
System Administrator |
The following table describes the Final Mile Track external User Account Types:
Final Mile Track External User Account Type |
Permissions |
Standard |
· grants the User access to Place Order, Track, Reports, and Settings |
Tracking |
· grants the User access to the Track section only |
Agent |
· Agent - grants the User access to Place Order, Track, and Settings. The User can either view all orders or only orders that he/she placed. An Administrator can define this setting by selecting All or User Only in Final Mile Track Administration > Users > Settings Tab > Display > Order Visibility. The Order Visibility field default is “User Only.” Agents cannot view rates. |
Onsite Dispatcher |
· grants the User access to Place Order, Track, Reports, and Settings. In the Place Order section, the User can assign a Driver to an order. Use the Onsite Dispatcher account type when an onsite employee needs to place an order on behalf of a Customer. |
Customer Supervisor |
· grants the User access to Place Order, Track, Reports, and Settings. The User can also access the User Setup section to create and/or delete Users within their Account Group, and to modify those Users’ settings. |
The following table describes the DECS internal User Account Types:
DECS Internal User Account Type |
Permissions |
Order Entry Customer Service Representative (CSR) |
· Can view any account · Can emulate any Customer/User (cannot enter orders, cannot add/edit addresses) · Can enter orders in his/her User account based on DECS Order Entry access · Cannot configure accounts · Cannot create/configure Users |
Customer Flow - Salesperson |
· Includes all permissions of the CSR Account Type · Can configure accounts that he/she owns · Can create Users for an account he/she owns that does not have a System Administrator User · Cannot enter orders |
Final Mile Track Customer Manager
|
· Includes all permissions of the Salesperson Account Type · Can configure any account · Can create Users for an account he/she owns that does not have a System Administrator User · Cannot enter orders |
Sales Support Management
|
· Includes all permissions of the Salesperson Account Type · Can configure any account · Can create Users for an account he/she owns that does not have a System Administrator User |
IS Support |
· Includes all permissions of the Salesperson Account Type · Can configure any account · Can create Users for an account he/she owns that does not have a System Administrator User |
System Administrator |
· Includes all permissions of the Support Account Type · Can configure the Final Mile Track application |